The person who contacted me from the IRS seems very nice. Maybe I should just deal with him myself rather than hire a tax attorney?

Most IRS revenue officers and tax auditors carry out their job in a polite professional manner. This does not mean they are your friends. Their job is to collect taxes. They will collect them from you along with penalties and interest, unless you have a trained lawyer looking after your interests.

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Thank you for your good work in resolving my innocent spouse case. I will be forever grateful!
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It is a pleasure to send you this check...knowing I have friends like you who are there to help!
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Words can not express my appreciation. YOU DID IT!!!! I have dealt with and paid multiple people to resolve my tax problems, however you were the only one who was successful...
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I would like to thank you from the bottom of my heart for your help and insight. Thanks to you my kids and I might have some financial future and even a Christmas without fear.
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Thank you for the FBAR reminder. I won't forget! -- How can I forget? ...! I also thank you for guiding me [in] making the right decision and putting the horrible time all behind!!!!
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